Terms and Conditions — Creative Mood

Versión maestra · Oct 1, 2026 · @Saul

Last updated: October 1, 2026

Welcome to Creative Mood.

These Terms and Conditions govern access to and use of the website creativemood.studio (the "Site"), as well as, when applicable, the quotation, contracting, purchase, fabrication, delivery, and installation of products and services offered by Creative Mood.

Acceptance of These Terms

Acceptance of these Terms may be provided through a checkbox on the Site, acceptance of a quotation, written approval of a project, payment of the required amount, or any other electronic mechanism that provides reasonable evidence of acceptance.

By using this Site, requesting a quotation, approving a design, making a payment, creating an account, or purchasing our products or services, you accept these Terms and Conditions, unless a specific written agreement establishes different terms.

Creative Mood may retain electronic records of acceptance of these Terms, including, where the system allows, the date and version applicable to the transaction.

1. Who Creative Mood Is

Creative Mood operates in Mexico and the United States.

Mexico. For transactions carried out in Mexico, the seller or service provider may be:

Saúl Pedro Bretado Rodríguez, doing business as Creative Mood

Boulevard Al Pueblito 110 B, Col. Campo Alegre

Durango, Durango, Mexico, ZIP 34186

Tel. +52 618 815 1658

United States. For transactions carried out in the United States, the seller or service provider may be:

Creative Mood LLC

1309 Coffeen Avenue, STE 17827

Sheridan, Wyoming 82801, United States

Tel. +1 (310) 261-7908

Email: contact@creativemood.studio

The entity identified in the quotation, invoice, receipt, or other applicable document will be considered the seller or service provider for that transaction.

2. Scope of These Terms

These Terms constitute the general conditions applicable to our products and services. However, each project may have specific characteristics.

When a quotation, invoice, work order, commercial proposal, order confirmation, or written agreement establishes specific terms that differ from these Terms, the specific terms of that document will prevail for that project.

3. Products and Services

Creative Mood designs, fabricates, markets, and, in certain cases, installs customized products and visual solutions, including, without limitation:

LED Neon signs;
dimensional letters and channel letters;
illuminated signs;
light boxes;
infinity mirrors;
commercial signage;
products fabricated using CNC, laser, or printing processes;
3D printing;
printing and product customization;
structures, decorative elements, and displays;
graphic design, digital design, and web design;
installation and related services; and
other products and services published, quoted, or expressly agreed upon.

The availability of products, materials, colors, dimensions, components, and services may vary.

4. Quotations

Quotations are prepared based on the information available at the time they are issued.

Unless expressly stated otherwise, a quotation does not create a fabrication obligation until the conditions required to begin the project have been satisfied, including the applicable payment and, when required, design approval.

Prices may change before payment is made due to changes in dimensions, design, materials, quantities, fabrication methods, installation, location, shipping, taxes, exchange rates, project scope, or any other relevant specification.

Once the required payment has been made, the approved project terms will be honored unless the customer later requests modifications.

5. Custom Products

Most Creative Mood products are manufactured specifically for each customer. These products may incorporate names, logos, colors, sizes, shapes, fonts, finishes, images, or other specific requirements and, in many cases, cannot easily be resold to third parties.

For this reason, once a custom order has been approved and production has begun, it generally may not be canceled, modified, exchanged, or returned for reasons such as:

change of mind;
change of event;
change of location;
change of design;
customer error in providing information;
cancellation of an event; or
the product no longer being needed.

The foregoing applies except where a right of cancellation, revocation, return, repair, replacement, compensation, or refund cannot legally be waived under applicable law.

6. Design Approval

When Creative Mood provides the customer with a mockup, render, drawing, proof, artwork, design, or digital representation for approval, the customer is responsible for carefully reviewing text, spelling, names, numbers, dimensions, orientation, colors, placement of elements, logos, overall design, and any other visible feature.

Approval provided by email, WhatsApp, message, electronic platform, or any other written means will be considered authorization to proceed with fabrication.

Creative Mood will not be responsible for errors that are clearly visible in a design approved by the customer, except where applicable law provides otherwise.

7. Changes After Approval

Any change requested after design approval may result in additional costs, changes to the fabrication timeline, a revised quotation, additional material requirements, or may no longer be possible if fabrication has already begun.

When a product must be partially or fully remade due to a change requested after approval, Creative Mood may charge for the additional materials, labor, and other related costs.

8. Colors and Digital Representations

Colors displayed on phones, monitors, photographs, renders, mockups, and printed materials may differ from the physical product. Factors such as screen calibration, ambient lighting, photography, materials used, color temperature, surface finish, and variations between material batches may produce visual differences.

Mockups and renders are intended to provide an approximate representation of the final result and do not necessarily constitute an exact photographic reproduction of the finished product.

When an exact color is essential to a project, it must be expressly agreed upon using a physical reference, color code, or color system accepted by both parties.

9. Dimensions and Manufacturing Tolerances

Custom products are manufactured using manual, digital, and mechanical processes. Minor reasonable variations may occur in dimensions, spacing, alignment, welds, bends, finishes, component placement, or other characteristics arising from normal manufacturing processes.

These variations will not be considered defects when they do not materially affect the function, overall appearance, or intended use of the product.

10. Materials and Components

Creative Mood may use equivalent materials, components, or brands when necessary due to availability, provided that the substitution does not materially alter the appearance, functionality, or specified quality of the product.

When a specific material, brand, component, or finish is essential to the customer, it must be identified and expressly agreed upon before fabrication begins.

11. Prices and Taxes

All prices will be stated in the currency indicated in the quotation, invoice, online store, or applicable document.

Consumer Transactions in Mexico. When a final price is displayed or offered to a consumer, it will indicate the total amount payable and include applicable mandatory taxes and charges in accordance with Mexican law.

Commercial Quotations in Mexico. In commercial quotations where taxes may legally be itemized, Creative Mood may separately show the base price, VAT, and total, provided that the total amount payable is clearly identified.

United States. Applicable sales taxes may be calculated and added according to the relevant jurisdiction.

Unless expressly stated otherwise, shipping, delivery, installation, permits, electrical work, construction work, cranes, special equipment, customs duties, import taxes, and third-party services are not included.

12. Payment Methods

Available payment methods may vary depending on the country, type of transaction, amount, and platform used. Creative Mood may accept, among other methods, credit or debit cards, bank or electronic transfers, payment processors, digital payment methods, and other methods expressly offered to the customer.

When a specific payment method is offered in a quotation, invoice, or payment platform, that method will be considered authorized for that transaction.

Payments will be considered received only when they have been successfully processed and confirmed.

When Creative Mood voluntarily accepts cryptocurrency payments, the specific conditions of the transaction will be disclosed before payment. Because blockchain transactions may not be technically reversible once confirmed, reversal may not be possible, without limiting any refund rights that may legally apply to the customer.

13. Payment Terms

Payment terms will be stated in each quotation, invoice, or project. As a general policy:

Mexico: custom projects may require a 70% deposit to begin fabrication, with the remaining 30% due upon completion and before delivery or installation.
United States: custom projects may require full payment before production begins.

These are general terms. A specific quotation or invoice may establish different percentages, stages, or payment conditions.

A project will not be considered authorized for production until Creative Mood has received the required payment and any necessary approval.

14. Start of Fabrication

Unless otherwise stated in writing, the fabrication period will begin on the business day following the date on which:

the required payment to begin the project has been received; and
final design approval has been obtained, when such approval is required.

If these conditions are completed on different dates, the fabrication period will begin on the business day following the date on which the last condition is satisfied.

15. Fabrication Times

Fabrication times stated in quotations or commercial communications represent the anticipated time required to produce the project under normal conditions. Unless a date is expressly stated to be a specific delivery commitment, communicated timelines are estimates.

Business days do not include Saturdays, Sundays, or applicable holidays at the location where fabrication takes place.

Delays caused by customer-requested changes, missing information, delayed approvals, missing payment, or circumstances outside Creative Mood's reasonable control may extend the originally anticipated timeline.

16. Completion and Outstanding Balance

When a project requires payment of a remaining balance upon completion, Creative Mood will notify the customer when the product is finished or ready for delivery or installation.

The remaining balance must be paid in accordance with the quotation and, unless expressly agreed otherwise, before the product is delivered, shipped, or installed.

17. Cancellations

Without limiting Section 18, and due to the customized nature of our products, once fabrication has begun Creative Mood may deny cancellation requests when materials have been purchased, cut, printed, processed, assembled, or otherwise committed specifically to the project.

When a cancellation is accepted, Creative Mood may deduct from any refund the costs actually incurred and work completed up to that time, when permitted by applicable law.

Nothing in this section limits non-waivable consumer rights under applicable law.

18. Right of Revocation in Mexico

When a transaction is subject to the right of revocation provided under Article 56 of the Mexican Federal Consumer Protection Law, the consumer may exercise that right within the applicable period and in accordance with the procedure established by that provision.

No design approval, payment, deposit, or provision of these Terms will be interpreted as a waiver of any legally non-waivable right of revocation.

When such right does not apply, or once the applicable statutory period has expired, the cancellation policies for custom products stated in these Terms will apply.

19. Returns and Refunds

Custom products properly manufactured in accordance with approved designs and specifications generally are not eligible for return or refund due to a change of mind.

If the product has a manufacturing defect or does not substantially conform to the agreed specifications, the customer must contact Creative Mood so the matter can be evaluated. Depending on the circumstances and applicable law, the remedy may include repair, replacement, correction, substitution, compensation, or refund where legally required.

Nothing in these Terms limits mandatory consumer rights.

20. Digital Services

Digital services may include, among other things, graphic design, web design, illustration, file preparation, modeling, design for fabrication, digital files, and other creative or technical services.

Once a digital service has been completed and delivered in accordance with the approved scope, it generally will not be refundable due to a change of mind.

When work is in progress and the customer requests cancellation, Creative Mood may charge for the work actually completed up to that point, where permitted by applicable law.

This does not limit mandatory rights that may apply to the customer for errors, breach, or defects attributable to Creative Mood.

21. Source Files and Production Files

Unless expressly agreed in writing, the purchase of a product or service does not include delivery of editable files, source files, vector files, CAD, CAM, or CNC files, toolpaths, cutting files, production files, 3D models, configuration files, master files, or internal fabrication documentation.

When Creative Mood agrees to provide any such files, an additional fee or specific license may apply.

22. Limited Warranty

Physical products manufactured or supplied by Creative Mood are subject to the coverage periods, conditions, exclusions, and procedures set forth in our Limited Warranty.

The Limited Warranty establishes different coverage periods depending on the category of product or service, including, among others, illuminated products, custom non-illuminated products, installation labor, and CNC and laser cutting, engraving, or machining services.

The complete terms of the Limited Warranty are available before purchase and form part of these Terms and Conditions.

When a quotation, invoice, product description, work order, or written agreement expressly provides an additional warranty or a longer coverage period, that condition will prevail for that project.

When applicable law grants the customer rights, remedies, or coverage periods that cannot be contractually limited, those rights will prevail.

The warranty covers defects attributable to manufacturing, assembly, and components supplied by Creative Mood in accordance with the conditions established in the Limited Warranty.

Depending on the nature of the failure and applicable law, Creative Mood may address a claim through diagnosis, repair, correction, component replacement, product replacement, or another remedy available under the Limited Warranty and applicable law.

Exclusions, conditions of use, rules regarding installations, electrical components, shipping damage, work performed by third parties, indoor or outdoor products, and other coverage conditions are detailed in the Limited Warranty.

Third-party intervention does not automatically void the warranty; however, damage directly caused by such intervention is not covered.

To make a warranty claim, contact contact@creativemood.studio. Creative Mood may request photographs, videos, or other information reasonably necessary to diagnose the issue.

Claims may be handled at the applicable Creative Mood location identified in Section 1 of these Terms or through the procedure agreed with the customer and established in the Limited Warranty.

23. Shipping

When shipping is arranged through Creative Mood, the carrier available and appropriate for the transaction will be used. Dates provided by shipping companies are carrier estimates and may be subject to change.

Once a package is in transit, delays may occur due to carrier operations, weather, customs, inspections, periods of high demand, logistical errors, government restrictions, or other circumstances outside Creative Mood's reasonable control.

Creative Mood will provide reasonable cooperation in resolving transportation issues, without assuming responsibility for acts exclusively attributable to the carrier where applicable law permits such limitation.

24. International Shipping, Customs, and Imports

International shipments may generate import taxes, customs duties, brokerage fees, storage charges, administrative fees, inspections, or other charges imposed by authorities or logistics providers.

Unless Creative Mood expressly states in writing that such charges are included, they will be the responsibility of the applicable recipient or importer.

Customs clearance times are outside Creative Mood's direct control and may affect the estimated delivery date. Creative Mood will provide, when appropriate, commercially reasonable documentation required for shipment.

25. Damage During Shipping

The customer must inspect the product as soon as reasonably possible after receiving it.

We recommend reporting any apparent shipping-related damage within 48 hours after receipt, together with photographs of the packaging, labels, product, and observed damage. This allows Creative Mood to timely initiate claims with the carrier. We recommend:

keeping all packaging;
photographing the package before disposing of it;
taking photographs and video of the damage;
keeping shipping labels and tracking documentation; and
contacting Creative Mood as soon as possible.

Failure to report damage within 48 hours may make a carrier claim more difficult or impossible, but does not eliminate any rights the customer may have under applicable law.

26. Delivery, Pickup, and Storage

The customer must pick up the product or arrange delivery within 30 calendar days after being notified that the product is complete.

After that period, Creative Mood may charge reasonable storage fees when such fees and their amount have been disclosed to the customer in advance.

If 90 calendar days pass from the first notice without the customer collecting the product, Creative Mood will make at least three reasonable attempts to contact the customer using the information provided.

After those notices, Creative Mood may take any action permitted by applicable law regarding the storage, disposition, or treatment of the product.

Abandonment or failure to collect the product does not cancel any outstanding balance for products already fabricated or services already performed.

27. Installation

Installation is included only when expressly stated in the quotation or invoice. When Creative Mood performs the installation, the customer must provide reasonable access and appropriate conditions for the work.

The customer is responsible for providing advance notice of any special conditions related to surfaces, wiring, concealed installations, property restrictions, access hours, permits, building rules, property management requirements, or any other factor that may affect installation.

Additional work not originally contemplated may result in additional charges.

28. Installation by the Customer or Third Parties

When installation is performed by the customer or by a third party hired by the customer, the installation is the responsibility of the person performing it.

Creative Mood is not responsible for damage resulting from improper installation, modification, incorrect electrical connection, or handling after delivery, except where the issue originates from a defect attributable to the product supplied by Creative Mood.

29. Electrical Installations

Electrical products must be installed and used in accordance with their technical specifications and applicable standards.

When work on the building's electrical system is required, Creative Mood may require such work to be performed by competent or authorized personnel.

Power supplies, controllers, and other components must be used within their applicable specifications.

30. Indoor and Outdoor Products

Not all products manufactured by Creative Mood are designed for outdoor use. The customer must inform Creative Mood before fabrication if the product will be exposed to rain, moisture, direct sunlight, wind, dust, extreme temperatures, or other special environmental conditions.

A product manufactured for indoor use should not be permanently used outdoors unless Creative Mood expressly approved it for such use.

31. Designs, Logos, and Materials Provided by the Customer

By providing Creative Mood with a logo, photograph, illustration, font, design, trademark, character, text, or other material, the customer represents that they have the rights, licenses, or permissions necessary to use it and request its reproduction.

The customer will be responsible for third-party claims arising from materials supplied by the customer, except when the claim results from a modification or use made solely by Creative Mood outside the customer's authorized instructions.

Creative Mood may reject projects it reasonably believes are unlawful or infringe third-party rights.

32. Creative Mood Intellectual Property

The website, photographs, renders, text, graphics, logos, original designs, visual elements, content, documented processes, and other materials created by Creative Mood are protected by applicable intellectual property laws.

When the customer provides their own logos, images, or designs, those materials remain the property of their respective owners.

Designs, concepts, compositions, illustrations, and original work developed by Creative Mood remain Creative Mood's intellectual property unless an express written agreement provides for a different transfer.

The purchase of a physical product does not automatically transfer rights to the files or designs used to manufacture it.

The customer receives the rights necessary to use the final product for the commercial or personal purpose for which it was purchased, subject to any specific written conditions agreed upon.

33. Photographs and Portfolio

Creative Mood may use photographs or videos of finished products for portfolio and promotional purposes, including on its website, social media, advertising, and commercial samples, unless confidentiality has been agreed upon.

The image of an identifiable person will not be used for promotional purposes without the consent required by applicable law.

The customer may request that a project not be published by contacting contact@creativemood.studio.

34. User Accounts

When the Site allows users to create an account, the user is responsible for keeping login credentials confidential, providing accurate information, protecting access to the account, and notifying Creative Mood if unauthorized use is detected.

The user must not use another person's account without authorization or attempt to access systems or information for which they do not have permission.

Creative Mood may restrict or suspend access to an account when there are reasonable indications of fraud, abuse, violation of these Terms, security risk, or unlawful use of the Site.

35. Minors

Creative Mood's products and services are primarily intended for adults and businesses.

Minors may use the Site and purchase products or services only with the authorization and supervision of a parent or legal guardian when such authorization is required under applicable law.

Creative Mood does not intend to knowingly collect personal information from minors where parental consent is legally required.

36. Website Content

Creative Mood seeks to keep the information published on its website accurate and up to date. However, typographical errors, availability changes, illustrative photographs, differences between product versions, or information requiring updates may occur.

Creative Mood may correct obvious errors before confirming a transaction, while respecting all consumer rights under applicable law.

37. Permitted Use of the Site

The user is granted a limited, non-exclusive, non-transferable, and revocable right to use the Site for lawful purposes related to the services offered by Creative Mood. The following are not permitted:

copying or distributing protected content without authorization;
modifying, reproducing, or reselling Site content;
reverse engineering where prohibited by law;
interfering with the operation of the Site;
attempting unauthorized access to systems or information;
distributing malicious software;
committing fraud or impersonating others;
infringing third-party rights; or
engaging in activities contrary to law.

38. Third-Party Links and Services

The Site may use or contain links to services provided by third parties, including payment processors, shipping services, maps, social networks, communication platforms, analytics tools, and other technology providers.

Creative Mood does not necessarily control the operation, availability, content, or policies of such third parties. Use of external services may also be subject to the terms and policies of the relevant providers.

39. Limitation of Liability

To the maximum extent permitted by applicable law, Creative Mood will not be liable for indirect, incidental, or consequential damages arising from circumstances outside its reasonable control. This may include, where legally applicable, losses resulting from interruptions of external services, delays exclusively attributable to carriers, failures of third-party services, force majeure events, or use of a product contrary to provided specifications.

Nothing in these Terms is intended to exclude or limit liability where such exclusion or limitation is prohibited by law. Likewise, nothing in these Terms limits non-waivable consumer rights.

40. Commercial Customers

When the customer purchases products or services primarily for business, commercial, professional, industrial, or resale purposes, the parties acknowledge that the transaction is commercial in nature, without limiting any mandatory legal provisions that may apply.

For commercial transactions, unless otherwise agreed in writing and to the maximum extent permitted by applicable law:

neither party will be liable to the other for lost profits, lost opportunities, lost contracts, or other indirect or consequential damages;
Creative Mood's aggregate contractual liability relating to a project will not exceed the amount actually paid to Creative Mood for the product or service giving rise to the claim;
the customer will be responsible for third-party claims arising directly from logos, designs, trademarks, images, text, or other materials supplied by the customer for which the customer does not have sufficient rights; and
these limitations will not apply to liability that cannot legally be limited.

41. Force Majeure

Creative Mood will not be responsible for delays or failures caused by events outside its reasonable control, including, without limitation, natural disasters, fires, floods, widespread power outages, government restrictions, third-party labor disputes, severe transportation disruptions, extraordinary customs issues, wars, civil unrest, epidemics or health emergencies, extraordinary material shortages, or similar events.

When such circumstances occur, Creative Mood will seek to communicate their reasonably foreseeable impact on the project.

42. Privacy

Personal data will be processed in accordance with our Privacy Policy, available on our website. The use of cookies and related technologies is additionally described in our Cookie Policy.

The Privacy Policy and Cookie Policy form part of the legal framework applicable to use of our Site.

43. Electronic Communications

The customer agrees that communications relating to quotations, approvals, orders, payments, production, delivery, and customer service may be made electronically, including through email, WhatsApp, text messages, invoicing systems, payment platforms, and other tools used during the commercial relationship.

Approvals and authorizations provided through these means may be used as evidence of the customer's instructions and the progress of the transaction, in accordance with applicable law.

44. Governing Law

Transactions in Mexico. Transactions with the provider located in Mexico will be governed by the applicable laws of the United Mexican States, including consumer protection laws where applicable. Nothing in these Terms limits the jurisdiction or authority legally granted to the Federal Consumer Protection Agency (PROFECO) or any other competent authority.

Consumers in the United States. Consumers retain any mandatory protections available under the applicable law of their place of residence.

Commercial Transactions with Creative Mood LLC. Commercial transactions entered into with Creative Mood LLC will be governed by the laws of the State of Wyoming, without regard to its conflict-of-laws rules, unless a written agreement applicable to the project provides otherwise.

45. Dispute Resolution

Before initiating formal proceedings, we recommend that the customer contact Creative Mood at contact@creativemood.studio to attempt to resolve the matter directly.

Where a consumer protection authority has jurisdiction over the transaction, the customer retains all rights provided by law to seek relief from that authority.

Nothing in these Terms prevents either party from using a small claims court where that court has jurisdiction over the dispute.

46. Language

These Terms may be available in Spanish and English.

For transactions entered into with the provider located in Mexico, if there is an interpretive discrepancy between the two versions, the Spanish version will prevail.

For transactions entered into with Creative Mood LLC in the United States, if there is an interpretive discrepancy, the English version will prevail, unless mandatory law provides otherwise.

47. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, that provision will be interpreted or limited to the extent necessary under applicable law without affecting the validity of the remaining provisions.

48. No Waiver

Creative Mood's failure to immediately exercise any right under these Terms does not constitute a waiver of that right.

Likewise, no provision will be interpreted as a waiver by a consumer of rights that cannot legally be waived.

49. Changes to These Terms

Creative Mood may update these Terms and Conditions to reflect changes in its services, business processes, technologies, or legal requirements.

Changes will apply from the date of publication to new transactions and subsequent use of the Site. Changes will not retroactively modify the terms of previously accepted orders, quotations, or confirmed projects, except where a change is required by law.

The current version will be identified by the "Last updated" date shown at the beginning of this page.

50. Contact

For questions, clarifications, complaints, or requests relating to these Terms and Conditions, you may contact us at:

Mexico

Creative Mood