Comprehensive Privacy Notice / Privacy Policy

Effective Date: October 1, 2026

Last Updated: October 1, 2026

Creative Mood respects your privacy and protects the personal information it receives in connection with the provision of its products and services.

This Comprehensive Privacy Notice / Privacy Policy explains what personal information we process, how we use it, with whom we share it, how long we retain it, and what rights you may exercise when you visit creativemood.studio, request a quote, place an order, communicate with us, or use our products or services.

1. Data Controllers

The entity responsible for processing your personal information depends on the market in which the transaction takes place.

United States

Creative Mood LLC

1309 Coffeen Avenue STE 17827

Sheridan, Wyoming 82801

United States

Email: contact@creativemood.studio

Phone: +1 (310) 261-7908

Creative Mood LLC is responsible for operations conducted in the United States.

Mexico and the Rest of the World

Saúl Pedro Bretado Rodríguez

doing business as Creative Mood

Boulevard Al Pueblito 110 B

Colonia Campo Alegre

Durango, Durango, Mexico

C.P. 34186

Email: contact@creativemood.studio

Phone: +52 618 815 1658

Saúl Pedro Bretado Rodríguez is responsible for operations conducted in Mexico and, unless another law or contractual relationship provides otherwise, for operations conducted outside the United States.

Both controllers operate under the Creative Mood brand but are legally separate controllers for personal data protection purposes.

2. Privacy and Data Protection Contact

Requests concerning privacy and personal information are handled by:

Privacy and Data Protection — Creative Mood

Responsible person: Saúl Pedro Bretado Rodríguez

Email: contact@creativemood.studio

Phone: +52 618 815 1658

Requests concerning United States operations will be routed to Creative Mood LLC.

3. How We Collect Personal Information

We collect personal information when you:

• visit creativemood.studio;

• use our online store or forms hosted through Odoo;

• request a quote;

• place an order;

• complete a form;

• communicate with us through WhatsApp Business;

• send us an email;

• communicate with us by telephone;

• interact directly with us through social media;

• respond to a form or advertising campaign;

• make a payment;

• request a delivery or installation;

• request support, warranty service, repair, or post-purchase assistance;

• maintain a business relationship with Creative Mood.

4. Personal Information We Process

A. Identification and Contact Information

We process:

• first and last name;

• business name, company name, or legal entity name;

• email address;

• telephone number;

• billing address;

• delivery or installation address;

• city;

• state or province;

• postal code;

• country.

B. Tax Information

When you request an invoice in Mexico, we process:

• RFC;

• individual or legal entity name;

• tax regime;

• tax postal code;

• CFDI use;

• any other information strictly necessary to issue the applicable tax invoice.

C. Financial and Asset-Related Information

To process and reconcile payments, we process:

• payment method;

• payment amount;

• payment date;

• transaction reference;

• transfer receipt;

• financial institution shown on the receipt;

• partial information necessary to identify a transaction.

We process this information because it is necessary to administer the legal relationship arising from your order, verify and reconcile payments, and comply with accounting and tax obligations.

We do not use financial or asset-related information for advertising or secondary purposes.

Electronic card payments are processed through Stripe or Mercado Pago

When card information is entered directly into the payment processor's infrastructure, Creative Mood does not receive or store the complete card number or security code.

D. Order and Project Information

We process:

• products or services requested;

• dimensions;

• materials;

• colors;

• manufacturing specifications;

• designs;

• logos;

• photographs;

• graphic files;

• visual references;

• production instructions;

• delivery or installation address;

• quotation history;

• order history;

• communications related to the project.

E. Technical and Browsing Information

We process:

• IP address;

• device type;

• browser;

• operating system;

• pages visited;

• date and time of access;

• referring website or source;

• interactions with pages, links, and buttons;

• browsing events;

• approximate location derived from the IP address;

• cookie identifiers;

• interactions with campaigns and advertisements.

F. Communications

We retain, when they form part of a request or business relationship:

• WhatsApp Business messages;

• emails;

• submitted forms;

• social media communications;

• files voluntarily provided;

• customer service, warranty, or support requests.

5. Sensitive Personal Information

Creative Mood does not ordinarily request sensitive personal information.

Please do not provide sensitive information that is not necessary to make a purchase or receive our services.

If it becomes exceptionally necessary to process this type of information, we will obtain any consent required by applicable law before processing it, unless a legal exception applies.

6. Primary and Necessary Purposes

We use your personal information to:

• identify you and communicate with you;

• respond to reques ​ts for information;

• prepare quotations;

• prepare designs and proposals;

• manufacture custom products;

• process and administer orders;

• process and reconcile payments;

• issue invoices and receipts;

• coordinate production;

• coordinate deliveries;

• coordinate installations;

• keep you informed about the status of your project;

• provide customer service;

• handle warranties, repairs, and claims;

• maintain records of the business relationship;

• prevent fraud;

• protect our systems;

• comply with administrative, tax, accounting, and legal obligations;

• exercise, assert, or defend rights arising from a legal relationship.

These purposes are necessary to establish or maintain a business relationship with Creative Mood.

7. Secondary Advertising and Marketing Purposes

We use personal information, when we have the appropriate authorization or legal basis, to:

• send promotions;

• send newsletters;

• provide information about products and services;

• conduct remarketing and retargeting;

• measure advertising campaigns;

• analyze business statistics;

• analyze website browsing and behavior;

• improve the user experience.

These purposes are not necessary to request a quote, make a purchase, or receive our services.

Refusing these purposes will not affect our ability to provide products or services to you.

Information Collected Through Forms

When a form includes the possibility of using personal information for marketing communications, the corresponding authorization will be presented separately.

The marketing consent checkbox will not be preselected.

Information Collected Through WhatsApp, Telephone, or Other Channels

If your information was not collected through a form that allows you to immediately express your preference, you have 5 business days to object to secondary purposes by emailing:

contact@creativemood.studio

with the subject:

Marketing Opt-Out

You may also request this opt-out at any later time.

8. Internal Marketing Suppression List

When you ask us to stop sending promotional communications, we add the minimum information necessary to our internal suppression list.

This allows us to honor your decision and helps prevent you from being accidentally added back to our own marketing campaigns.

Necessary communications related to an order, payment, quotation, installation, warranty, or support request may continue even after you opt out of marketing.

9. Platforms, Service Providers, and Processors

We use technology and operational providers to deliver our services.

Odoo

We use Odoo for:

• website hosting and operation;

• e-commerce;

• CRM;

• forms;

• quotations;

• sales;

• customer management;

• order management;

• marketing;

• communications.

Metricool

We use Metricool to manage, schedule, and analyze social media publications and activity across certain digital channels.

Stripe and Mercado Pago

We use Stripe and Mercado Pago to process electronic payments.

These providers may also conduct their own processing as necessary to comply with financial, regulatory, anti-fraud, and security obligations.

Shipping and Logistics

Depending on the destination and characteristics of the order, we use:

• DHL;

• FedEx;

• UPS;

• Estafeta;

• Paquetexpress.

We provide carriers only with the information necessary to prepare, transport, track, and deliver the order.

10. Transfers and Disclosures of Personal Information

The transfers or disclosures we make are as follows:

Google and Customer Information

As of the date of this Notice, Creative Mood does not use Google Customer Match and does not upload customer lists containing email addresses or telephone numbers for the purpose of creating advertising audiences.

This Notice also does not represent that email addresses or telephone numbers are currently transmitted through Enhanced Conversions unless and until that feature is specifically implemented and reviewed.

If we enable technologies in the future that involve sending customer-provided identification or contact information to advertising platforms, we will update this Notice and the applicable consent mechanisms before beginning that processing.

Meta

As of the date of this Notice, Meta Pixel, Meta Conversions API, and the uploading of customer lists for Custom Audiences are not included among the processing activities described in this Notice.

Before enabling any of these technologies, we will review and, where appropriate, update:

• this Notice;

• the cookie banner;

• the categories of information transmitted;

• applicable consent mechanisms.

TikTok

Creative Mood may maintain a presence or advertise on TikTok.

TikTok Pixel and TikTok Events API are not currently included among the tracking technologies installed on our website.

Before implementing either technology, we will update this Notice and our consent mechanisms as appropriate.

11. International Transfers and Processing

Some of our technology providers operate infrastructure in more than one country.

For this reason, Odoo, Google, Microsoft, Stripe, Mercado Pago, Metricool, and other providers used to deliver our services may store or process information outside Mexico, including in the United States, countries within the European Union, or other jurisdictions in which they maintain authorized infrastructure.

When an international transfer requires additional safeguards under applicable law, we will implement the appropriate contractual, technical, or organizational measures.

12. Cookies and Similar Technologies

Our website uses cookies and similar technologies.

Strictly Necessary Cookies

These are used for:

• website functionality;

• security;

• sessions;

• shopping cart;

• checkout;

• order processing.

These technologies are necessary to provide features requested by the user.

Preference Cookies

These cookies help remember certain settings selected by the visitor.

Analytics Cookies

We use:

• Google Analytics

• Microsoft Clarity

Advertising Cookies and Technologies

We use:

• Google Ads

Google Tag Manager is used to technically manage tags and events on the website. It does not, by itself, constitute a separate processing purpose.

Non-essential technologies subject to consent do not activate until you accept optional cookies through our cookie management tool.

Rejecting optional cookies does not prevent you from requesting a quote or making a purchase.

13. Microsoft Clarity

We use Microsoft Clarity to understand how visitors interact with our website.

Clarity may create visual session replays based on information such as:

• cursor movements;

• clicks;

• scrolling;

• navigation between pages;

• interactions with page elements.

These replays are not traditional video recordings of your screen.

Form fields and other elements that may contain information entered directly by the user are masked through Clarity's available privacy features.

Microsoft Clarity only activates after the visitor accepts optional cookies through our cookie management tool.

We maintain masking settings intended to reduce the capture of content entered directly by users.

14. Cookie Preferences and Consent

Our cookie management tool allows you to:

• accept optional cookies;

• reject optional cookies;

• later modify the available preferences.

Strictly necessary cookies remain active because they are required for essential website functions.

Consent preferences apply to the technologies configured on our website, including Google Analytics, Google Ads, and Microsoft Clarity.

15. Do Not Track and Global Privacy Control

Do Not Track — DNT

Some browsers transmit a signal known as Do Not Track (DNT).

Our website does not currently respond automatically to DNT signals.

You may control non-essential tracking technologies through our cookie management tool.

Global Privacy Control — GPC

When applicable law recognizes Global Privacy Control (GPC) as a legally valid mechanism for exercising an opt-out right, Creative Mood will honor the signal to the extent required by that law.

16. Data Retention

We do not retain personal information indefinitely without a purpose.

Prospects Who Do Not Purchase

Contact information from individuals who request information or a quotation but do not make a purchase is retained for up to 24 months from the last interaction, unless they request deletion sooner or a legal obligation justifies further retention.

Customers, Orders, and Projects

Documentation related to orders, projects, warranties, and business relationships is normally retained for up to 5 years after the last transaction or business interaction, unless a tax, accounting, contractual, administrative, or judicial obligation requires a different retention period.

Tax Documentation

Tax and accounting records are retained for the periods required by applicable law.

Marketing

Information used exclusively for marketing is processed while a valid authorization or legal basis exists.

When you opt out of marketing, we retain the minimum information necessary to keep you on our internal suppression list.

Cookies

The specific duration of cookies depends on the technology and configuration used on the website.

17. Designs, Photographs, Logos, and Files Provided by Customers

When you provide us with:

• logos;

• trademarks;

• designs;

• photographs;

• names;

• images;

• typographies;

• graphic files;

• other content;

you represent that you have the necessary rights, permissions, or authorizations to provide those materials and request their use in the contracted project.

Creative Mood uses these materials to:

• prepare quotations;

• create designs;

• produce;

• manufacture;

• deliver;

• install;

• provide project-related support.

The customer is responsible for obtaining any necessary authorization involving third-party rights, images, or personal information.

18. Information Security

Creative Mood maintains reasonable administrative, technical, and physical safeguards designed to protect personal information against:

• loss;

• destruction;

• alteration;

• misuse;

• unauthorized access;

• unauthorized disclosure.

Internal access is limited to individuals who need the information to perform their duties.

No electronic system or transmission method can guarantee absolute security.

19. Security Incidents

When we confirm a security incident that materially affects the property or personal rights of affected individuals and applicable law requires notification, we will notify affected individuals without undue delay.

The notice will include, where appropriate:

• the nature of the incident;

• information potentially compromised;

• recommendations for protecting yourself;

• corrective measures taken;

• contact information for additional assistance.

20. ARCO Rights in Mexico

Individuals subject to Mexican law may exercise the rights of:

Access: to know what personal information we process and the conditions of processing.

Rectification: to request correction of inaccurate, incomplete, or outdated information.

Cancellation: to request deletion or cancellation of information where legally appropriate.

Objection: to request that certain processing activities stop where legally appropriate.

21. Procedure for Exercising ARCO Rights

Requests must be sent to:

contact@creativemood.studio

with the subject:

ARCO Request

The request must include:

1. the data subject's name;

2. address, email address, or another means for receiving notices;

3. documentation sufficient to verify identity;

4. if acting through a representative, documentation verifying the identity and authority of the representative;

5. a clear description of the personal information involved;

6. the ARCO right being exercised;

7. a clear description of the request;

8. information or documentation that helps us locate the relevant records.

For rectification requests, you must indicate the requested changes and provide supporting documentation when applicable.

Response Time

We will communicate our determination within a maximum of 20 business days after receiving a complete request.

If the request is granted, we will implement it within the 15 business days following the communication of our decision.

When the law permits an extension and circumstances justify it, we will notify the data subject within the applicable period.

Method of Response

The response will be sent to the email address or other contact method designated by the requester.

For access requests, information may be provided electronically, through simple copies, or by another reasonably agreed method.

Cost

Exercising ARCO rights is free of charge.

Only reasonable costs associated with reproduction, copies, or delivery may be charged when legally permitted.

22. Withdrawal of Consent

When processing is based on your consent, you may withdraw that consent at any time without retroactive effect.

Send your request to:

contact@creativemood.studio

Subject:

Withdrawal of Consent

Your request must allow us to identify you and specify the consent you wish to withdraw.

Withdrawal does not require us to delete information that must be retained to comply with legal, tax, contractual obligations, or to exercise or defend legal rights.

23. Limiting Use and Disclosure

You may request limitations on certain uses of your information by emailing:

contact@creativemood.studio

Subject:

Personal Data Limitation

To stop receiving marketing communications, use:

Marketing Opt-Out

24. Competent Authority in Mexico

When Mexican law applies and you believe your personal data protection rights have been violated, you may contact the federal authority responsible for personal data held by private parties, currently the Secretaría Anticorrupción y Buen Gobierno, in accordance with applicable laws and procedures.

25. Privacy in the United States

Creative Mood LLC complies with United States privacy laws that apply to its activities.

Available rights depend, among other factors, on the state in which you reside, the type of information processed, and the applicability thresholds established under each law.

26. California Consumer Privacy Act — CCPA/CPRA

The inclusion of this section does not mean that Creative Mood LLC necessarily meets the thresholds that determine applicability of the CCPA/CPRA.

When the law applies, we will honor the rights it provides, including where applicable:

• the right to know and access;

• correction;

• deletion;

• opt-out from certain sales or sharing of personal information;

• limitation of certain uses of sensitive personal information;

• freedom from discrimination for exercising privacy rights.

Creative Mood does not sell personal information to third parties for monetary consideration.

Certain advertising technologies may be considered sharing or cross-context behavioral advertising under certain laws.

When applicable:

• we will provide the required opt-out mechanism;

• we will honor legally valid GPC signals;

• we will not discriminate against individuals for exercising privacy rights.

27. California Online Privacy Protection Act — CalOPPA

For California users, this Notice describes:

• categories of information collected;

• purposes of processing;

• categories of third parties that receive information;

• use of tracking technologies;

• our response to Do Not Track signals;

• privacy controls;

• procedures for requesting changes or exercising rights;

• effective and update dates.

Third parties that provide analytics or advertising technologies may collect information about interactions with our website when those technologies have been activated in accordance with applicable cookie preferences.

Our treatment of DNT and GPC is described in the corresponding section of this Notice.

28. Commercial Communications in the United States

Promotional emails sent by Creative Mood to recipients in the United States include, where legally required:

• proper identification of the sender;

• non-deceptive information;

• a functioning unsubscribe mechanism;

• a valid physical postal address.

Requests to unsubscribe from promotional emails are processed within a maximum of 10 business days.

Promotional communications through SMS, WhatsApp, or other channels subject to specific consent requirements are sent only when the required authorization exists.

Communications directly related to:

• orders;

• payments;

• quotations;

• production;

• deliveries;

• installations;

• warranties;

• support;

are transactional or business-related communications and are not considered promotional merely because they are sent through those channels.

29. European Union, European Economic Area, and United Kingdom

Creative Mood primarily directs its operations toward Mexico and the United States.

Accessing our website from another country does not, by itself, mean that our entire operation is subject to the General Data Protection Regulation or another foreign privacy law.

When the GDPR or another European privacy law applies to a specific processing activity, we will honor the applicable rights, which may include:

• access;

• rectification;

• erasure;

• restriction of processing;

• portability;

• opposition;

• withdrawal of consent;

• opposition to direct marketing.

Where applicable, you also have the right to lodge a complaint with the competent data protection authority in your country or territory.

30. Social Media and External Platforms

Creative Mood maintains a presence on platforms such as:

• WhatsApp;

• Instagram;

• Facebook;

• TikTok;

• other social networks used by our business.

When you interact directly with us through these platforms, the applicable platform provider may also process information under its own terms and privacy policies.

Creative Mood does not control the independent processing performed directly by those platforms regarding their users.

The presence of a platform in this section does not mean that its pixel, conversions API, or other tracking technology is installed on creativemood.studio.

Active tracking technologies are specifically identified in the Cookies and Transfers sections of this Notice.

31. Minors

Our website, products, and services are not directed to individuals under 18 years of age.

We do not seek to establish direct commercial relationships with minors.

If we determine that we have received personal information from a minor without the legally required authorization, we will take reasonable measures to delete or restrict that processing.

You may report a matter involving a minor by contacting:

contact@creativemood.studio

32. Legal Obligations and Protection of Rights

We retain or disclose information when necessary to:

• comply with a legal obligation;

• comply with a valid request from a competent authority;

• comply with tax and accounting obligations;

• investigate or prevent fraud;

• protect our systems;

• exercise or defend legal rights;

• enforce contracts;

• resolve disputes.

33. Corporate Transactions

In the event of a sale, reorganization, acquisition, merger, succession, or transfer of assets or a portion of the business, certain information related to the operations may form part of the transaction when legally permitted.

Subsequent processing will remain subject to applicable privacy obligations.

34. Changes to This Privacy Notice

The current version will be available at:

creativemood.studio

The Last Updated date identifies the currently effective version.

Material changes that significantly alter the way we process personal information will be communicated through a prominent notice on our website and, where appropriate and where we have the necessary contact information, by email to active customers.

When a new purpose, technology, or transfer requires consent, it will not be used until the appropriate consent mechanism has been implemented.

This includes the future implementation of technologies such as:

• Meta Pixel;

• Meta Conversions API;

• Google Customer Match;

• Google Enhanced Conversions when using information provided directly by customers;

• TikTok Pixel;

• TikTok Events API;

• any equivalent technology involving new categories of information or processing purposes.

35. Contact

Privacy and Data Protection

Email:

contact@creativemood.studio

Mexico and the Rest of the World

Saúl Pedro Bretado Rodríguez

Creative Mood

Boulevard Al Pueblito 110 B

Colonia Campo Alegre

Durango, Durango, Mexico

C.P. 34186

Phone: +52 618 815 1658

United States

Creative Mood LLC

1309 Coffeen Avenue STE 17827

Sheridan, Wyoming 82801

United States

Phone: +1 (310) 261-7908

Last Updated: October 1, 2026